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Customer Support
The Fides support team
Our Fides support/hotline, a team of experienced employees, is fully available Monday to Friday from 7:00am to 8:30pm (CET). At night, from 8:30pm to 7:00am, in matter of urgency (technical processing issues, overlimit payments and urgent investigations on missing bank data) customers can reach the Emergency Hotline.
To facilitate things for the support team, we kindly ask you to have your contract number (e.g. 1234A99) as well as the name of the respective service ready.
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Phone +41 44 298 65 41 or +41 44 298 65 55
Email: support@fides.ch |
Special email Service for Customers
You can inform us, to which email address(es) you wish to receive information on special events such as planned work, new features, changes, extraordinary incidents etc. Please simply send in an email to support@fides.ch a list with your company name, contract number, the recipient email address(es) (together with last and first name of the recipient).