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The experienced Fides Customer Support team is at your service Monday to Friday from 5.00am to 12.00pm (CET). In matter of urgencies (e.g. technical processing issues, overlimit payments and urgent investigations on missing bank data) between 12.00pm and 5.00am, your call will be redirected to our emergency hotline.
To allow our Customer Support team to help you more efficiently, we kindly ask you to have your contract number (e.g. 1234A99) as well as the name of the respective service ready.
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